Terms of service
What we provide, what you are responsible for, and what happens if either of us wants to stop.
1. Who these terms are between
These terms are between you, or the company you are signing up on behalf of, and Pulse Pilot AI, LLC, 1544 Rosa Cir, Webster, NY 14580, United States. If you are agreeing on behalf of a company, you are confirming you are allowed to.
2. What we provide
CoDesk is a managed service. We connect your business tools, build a workspace that answers questions about them in plain language, and keep it working. What is included at each tier is set out on the pricing page and in your order.
Answers cite the records they came from. CoDesk is built not to assert anything it cannot point at, and to tell you when your tools have nothing to say on a question. It is still a tool for informing decisions, not for making them: you are responsible for checking anything you act on, particularly where money or client commitments are involved.
3. Actions and approval
CoDesk can prepare drafts — a ticket, a message — but it cannot write to your connected tools on its own. Nothing reaches them until a person with access approves it. When that happens we record who approved what and when.
Anything created in your tools through an approved action is yours and your responsibility, exactly as if a member of your team had created it by hand.
4. Your data
Your business data stays yours. Connecting a tool gives us permission to read it in order to answer your questions; it does not transfer ownership of anything. We do not use it to train models and we do not share it between workspaces. The detail is on the privacy page.
You are responsible for having the right to connect the tools you connect, and for the access the credentials you supply carry.
5. What we ask of you
- Keep your sign-in details to yourself, and tell us if you think they are compromised.
- Do not try to reach another workspace’s data, or to get around access controls.
- Do not use CoDesk to break the law, or the terms of the tools you have connected.
- Do not resell access to your workspace without agreeing it with us first.
6. Fees
Fees, the billing period, and payment terms are as set out in your order form or services agreement. The current starting price is on the pricing page. If an invoice goes unpaid past its terms, we may suspend the service after giving you notice and a chance to put it right.
7. Availability
We work to keep CoDesk available and will use commercially reasonable efforts to do so, and it depends in part on services outside our control — the tools you connect, and the providers we run on. When maintenance requires taking the service down, we will give notice where practical. Any specific availability commitment lives in your order form.
8. Ending it
Your order form sets any minimum term and notice period; absent one, either side can end the service with 30 days’ written notice. When your workspace closes we delete what we hold, on the timeline in the privacy page. Because CoDesk reads from your own tools, your source data is unaffected — there is nothing to export.
9. Liability
CoDesk is provided as described, without other warranties. To the fullest extent the law allows: our total liability arising out of or connected to the service is capped at the fees you paid us in the 12 months before the event giving rise to the claim, and neither side is liable to the other for indirect or consequential loss, including lost profits or lost data, even if advised of the possibility. Nothing in these terms limits liability that cannot be limited by law.
10. Changes to these terms
If we change these terms in a way that matters we will tell workspace owners in advance, rather than relying on you noticing a new date at the top.
11. Governing law
These terms are governed by the laws of the State of New York, and disputes belong to the state or federal courts located in New York, which both sides agree to.